Last Updated on March 24, 2020
Doqter, Inc. (“Company,” “we,” “our,” and/or “us”) values the privacy of individuals who use our websites, networks, applications, and other services (collectively, the “Services”). This privacy policy (the “Privacy Policy”) explains how we collect, use, and share information from users of our Services (“Users”). By using our Services, you agree to the collection, use, disclosure, and procedures this Privacy Policy describes. Beyond the Privacy Policy, your use of our Services is also subject to our Terms of Service.
In addition to the activities described in this Privacy Policy, we may process personally identifiable information on behalf of certain users that are health care providers (“HCP Users”) and this information is considered “protected health information” or “PHI” under the Health Insurance Portability and Accountability Act. When we create, receive, maintain or transmit PHI (collectively, “Processed PHI”) as a business associate of our HCP Users, including from users of the Services who are patients of these HCP Users, any such Processed PHI is subject to the HCP User’s own Notice of Privacy Practices (and not this Privacy Policy) and is used by us solely in accordance with the Notice of Privacy Practices, our Terms of Service (including HCP Specific Terms), and business associate agreement.
Information We Collect
We may collect a variety of information from or about you or your devices from various sources, as described below.
A. Information You Provide to Us.
Registration and Profile Information. If you sign up for an account, register to use our Services, sign up for notifications or updates, or participate in our surveys, we ask you for your name, email address, and phone number. If you sign up using a Facebook, Instagram, or other social media account, we will also receive information from those social media services such as your name, email address, gender, date of birth, profile photo, and friends.
Communications. If you contact us directly, we may receive additional information about you. For example, when you contact us, we will receive your name, email address, phone number, the contents of a message or attachments that you may send to us, and other information you choose to provide. If you subscribe to our newsletter, then we will collect certain information from you, such as your email address.
Careers. If you decide that you wish to apply for a job with us, you may submit your contact information and your resume online. We will collect the information you choose to provide on your resume, such as your education and employment experience. You may also apply through LinkedIn. If you do so, we will collect the information you make available to us on LinkedIn.
Payment Information. If you make a purchase through our Services, your payment-related information, such as credit card or other financial information, is collected by our third- party payment processor on our behalf.
B. Information We Collect When You Use Our Services.
Posts and Uploads. We receive information when you provide, post or upload information, videos, and comments to our Services.
Device Information. We receive information about the device and software you use to access our Services, including address, web browser type, operating system version, phone carrier and manufacturer, application installations, device identifiers, mobile advertising identifiers, and push notification tokens.
Usage Information. To help us understand how you use our Services and to help us improve them, we automatically receive information about your interactions with our Services, like the pages or other content you view, the searches you conduct, your comments, any content you post, and the dates and times of your visits.
Information from Cookies and Similar Technologies. We and third-party partners collect information using cookies, pixel tags, or similar technologies. Our third- party partners, such as analytics and advertising partners, may use these technologies to collect information about your online activities over time and across different services. Cookies are small text files containing a string of alphanumeric characters. We may use both session cookies and persistent cookies. A session cookie disappears after you close your browser. A persistent cookie remains after you close your browser and may be used by your browser on subsequent visits to our Services.
Please review your web browser’s “Help” file to learn the proper way to modify your cookie settings. Please note that if you delete or choose not to accept cookies from the Service, you may not be able to utilize the features of the Services to their fullest potential.
Call and Text Information. We work with a third- party partner to facilitate text messages between doctors and patients. We receive information about these communications, such as the date and time of the SMS message, the parties’ phone numbers, and the content of any SMS messages. For security and compliance purposes, we may also monitor and/or record the contents of text messages made on our Services.
C. Information We Receive from Third Parties.
Information from third party services. If you choose to link our Services to a third- party account, we may receive information about you, including your profile information and your photo, the names of your friends or contacts on that third-party service, and your use of the third- party account. If you wish to limit the information available to us, you should visit the privacy settings of your third- party accounts to learn about your options.
Other third parties. We may receive additional information about you, such as your health history, from third parties such as health care, data, or marketing partners and combine it with other information we have about you.
A. How We Use the Information We Collect
We use the information we collect:
B. How We Share the Information We Collect
Your Choices
Sharing Preferences.
Marketing Communications. You can unsubscribe from our promotional emails via the link provided in the emails. Even if you opt-out of receiving promotional messages from us, you will continue to receive administrative messages from us.
If you choose not to provide us with information we collect, some features of our Services may not work as intended.
Third Parties
Our Services may contain links to other websites, products, or services that we do not own or operate. We are not responsible for the privacy practices of these third parties. Please be aware that this Privacy Policy does not apply to your activities on these third- party services or any information you disclose to these third parties. We encourage you to read their privacy policies before providing any information to them.
Security
We make commercially reasonable efforts to protect your information by using physical and electronic safeguards designed to improve the security of the information we maintain. However, as no electronic transmission or storage of information can be entirely secure, we can make no guarantees as to the security or privacy of your information.
Children’s Privacy
We do not knowingly collect, maintain, or use personal information from children under 13 years of age, and no part of our Services are directed to children. If you learn that a child has provided us with personal information in violation of this Privacy Policy, then you may alert us at help@mydoqter.com.
International Visitors
Our Services are hosted in the United States and intended for visitors located within the United States. If you choose to use the Services from the European Union or other regions of the world with laws governing data collection and use that may differ from U.S. law, then please note that you are transferring your personal information outside of those regions to the United States for storage and processing. Also, we may transfer your data from the U.S. to other countries or regions in connection with storage and processing of data, fulfilling your requests, and operating the Services. By providing any information, including personal information, on or to the Services, you consent to such transfer, storage, and processing.
Update Your Information or Pose a Question
You can update your account and profile information or close your account through your profile settings. If you have questions about your privacy on the Services or this privacy policy, please contact us at help@mydoqter.com.
Changes to this Privacy Policy
We will post any adjustments to the Privacy Policy on this page, and the revised version will be effective when it is posted. If we materially change the ways in which we use or share personal information previously collected from you through the Services, we will attempt to notify you through the Services, by email, or other means.
Contact Information
If you have any questions, comments, or concerns about our processing activities, please email us at help@mydoqter.com or write to us at the address below.
myDoqter
2490 Market St NE
Suite 295
Washington DC 20018